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Disconnect the power cord from the back of the box, Reconnect the power cord to the back of your digital box, The digital box will be ready when both the, Ensure you are able to watch Live TV and that your recordings are available, Move on to any other digital boxes in the home and repeat steps 3 - 7. By Continuing to browse this site you permit us and our partners to place identification cookies in your browser and agree to use of cookies to identify you for marketing. Please allow a few moments and try again. Apple iPhone, Samsung Galaxy and Google Pixel), high speed internet on Canada’s fastest network, flexible home and mobile phone plans, IPTV with live tv streaming, on demand content, the largest PVR capacity and much more.

Plug the HomePlug adapter directly into an electrical wall outlet. To resolve, simply reboot your PVR and allow it a few moments after it has tuned to a Live TV channel for the recordings to be available again. Change service. Only had Optik a month .hope this isn't a sign of things to come Please enter a registration / activation code, Digital box should register automatically after a few moments if you acquired the digital box directly from TELUS. to express yourself online. TV. Check your modem to see if the wires connecting your digital boxes are tight and that the lights are on: If you are connecting via COAX you should see the HPNA light on.

The amount of time it takes depends on how many recordings there are. I'm able to watch tv but not pause or rewind live tv nor access any pre-recorded shows." for PVR content, I use SlingBox with the SlingBox player. If the problems are not this simple the next question is to check how many STB are having a problem. Contact us and we will re-enable them for you. Record up to 5 HD shows at once from any room in your home with just 1 PVR. Is the Optik TV digital box and your television plugged in and the power turned on? When your digital box and PVR become out of sync, recordings will be unavailable. If you have no connection, please connect an ethernet or coaxial cable into the box to confirm if that brings the Link light and picture back to your TV.

Ranked #1 in customer service. I used an iPad for viewing Optik content.... otherwise consider an HDMI connector to hook up your device to room TV. Finally if we see that all STB are out, we get the customer to start checking at the gateway, then the PVR. Installing new outlets/phone jacks will incur additional charges, Safe, secure installation with a maximum 2 hour window. Neighbours with the most likes in the past month. Contact us and we will re-enable them for you.

Bring the next generation of Optik hardware to every room in your home, Wireless boxes provide flexibility to position your television anywhere. If the digital box is plugged into a power bar: Check to see if other electronics plugged into the power bar have power. For example, if I take my dvr out to a show a recording to my mother in a retirement home and hook it up to her tv (which is not cabled), can we watch recordings that way ? Record up to 5 HD shows at once from any room in your home with just 1 PVR.

If it is one STB, we focus on checking power and connections. To help us improve this website, we'd love to hear your feedback. The amount of time it takes depends on how many recordings there are. If it doesn't give you the information you need, You can record up to 6 programs simultaneously from anywhere in your home on your TELUS Personal Video Recorder (PVR). Record up to 5 HD shows at once from any room in your home with just 1 PVR. Monthly rental If the screen is seen longer than 15 minutes, please follow My TV is initializing. To record this or future programs, please ensure your HD PVR is powered on." 0. Offline viewing is not yet possible. All lights on the front of the box are on: Green oval ring surrounding the power button, You can't turn off the box by pressing the power button, You see a a RED X with a 1-9 or 10 underneath. How to find and install the Optik TV app for mobile devices, Features, functions and facts about the Optik TV app on Android and browser, Instructions for pairing a remote with Optik TV, Add or remove channels and theme packs using a remote or computer. Self-install options available for additional digital boxes.

This thread's discussion is locked. No seriously, do it! No Replies Yet... Is this a concern or nothing to worry about? Netflix, YouTube) or in our Video On Demand storefront. Download the app, and be the first to reply! If the Link light is still off, try rebooting the gateway and then reboot the digital box. I'm able to watch tv but not pause or rewind live tv nor access any pre-recorded shows." Simply allow the PVR a few moments and it will be ready on its own. For the non-working box(es), select which of the following best describes what you’re seeing? Access a wide range of apps including Netflix, TED and Stingray Music Offline viewing of downloadable content may be coming in the future but it will be up to the individual channels, broadcasters, or content creators if they'll allow anything to be viewed offline. If the problems are not this simple the next question is to check how many STB are having a problem. Recording capabilities may have been disabled. PVR is starting, please wait... After rebooting the PVR, it can take a few moments to be ready. If you are still experiencing a problem please call us at 310-MYTV (310-6988). My digital box doesn’t respond to my remote, Some of my digital boxes are not working, some are. head to its forum board for active discussions or to start a new discussion. 2) Are subscribed to TV services if you are trying to access the Optik App/Pik App. Self-install options available for additional digital boxes. How to find and install the Optik TV app for mobile devices, Features, functions and facts about the Optik TV app on Android and browser, Instructions for pairing a remote with Optik TV, Add or remove channels and theme packs using a remote or computer. Verify that no object is blocking the remote signal to the set top box, Ensure there’s nothing blocking the remote’s signal from reaching your TV, Check that your remote is set to the right mode/input, Ensure the batteries are fresh and installed properly. Account unavailable client has been disabled quit client. TELUS Support. HD PVR is offline . Can I watch dvr recordings offline ? This error can also occur on the PVR when it did not boot properly. To help us improve this website, we'd love to hear your feedback. PVR is starting, please wait... After rebooting the PVR, it can take a few moments to be ready. Below are Optik TV's most common error codes and simple tricks for fixing them.

Simply allow the PVR a few moments and it will be ready on its own. If the Link light is still off, please call us at 310-MYTV (310-6988). There may be a problem on our end. To help us improve this website, we'd love to hear your feedback. If the issue persists, please contact us. Shaw does have it for a few things (kids shows only so far) but it's for content from channels that they own. How to find and install the Optik TV app for mobile devices, Features, functions and facts about the Optik TV app on Android and browser, Instructions for pairing a remote with Optik TV, Add or remove channels and theme packs using a remote or computer.

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